PRIVACY POLICY
This privacy policy sets out how Physio on The Green uses and protects any information that you give Physio on The Green when you use the website, visit the clinic, or provide as part of booking or using any of our services.
Physio on The Green is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the website or any of our services then you can be assured that it will only be used in in accordance with this privacy statement.
Why We Collect Information
In order to carry out our ordinary duties to our clients and visitors, we will need to be able to process personal data about individuals as part of our daily operation. Some of this activity the clinic will need to carry out to fulfill our legal rights, duties, and obligations.
What We Collect
We may collect and process the following information in respect of your:
· Name (full name including any middle names and surname)
· Contact information such as an address, email address and telephone number
· Date of Birth
· Medical history
· Activity information
What We Do With The Information We Collect
We require this information to understand your needs and provide with the appropriate service, and for particular, for the following reasons:
· Internal record keeping
· We may use the information to improve our products and services
Who To Contact
Physio on The Green will deal with all of your requests and enquiries concerning the clinic’s use of your personal data and endeavour to ensure that all personal data is processed in compliance with this policy and the Data Protection Law.
Our postal address is:
Physio On The Green
Swan Mews
Parsons Green
London
SW6 4QT
United Kingdom
Tel: 0207 870 0313
Email: info@physioonthegreen.com
If an individual believes that we have not complied with this policy or acted otherwise than in accordance with the Data Protection Law, they should follow our complaints procedure and should also notify management.
Consent
Where we are relying on consent as a means to process personal data, any person may withdraw this consent at any time. Please be aware however, that we may have another lawful reason to process the personal data in questions, even without your consent.
Security
We, at Physio on The Green, are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information that we collect.
In accordance with Data Protection Law, some of our processing activity is carried out on its behalf by third parties such as IT systems, web developers or cloud storage providers.
Your Rights
Individuals have various rights under the Data Protection Law to access and understand personal data about them held by us, and in some cases ask for it to be erased or amended or ask for the clinic to stop processing it, but subject to certain exemptions and limitations.
An individual wishing to access or amend their personal data or wishing for it to be transferred to another person or organisation, or has some other objection as to how their personal data is used, should put their request in by writing to Management.
We will endeavour to respond to any such written requests as soon as reasonably practicable and in any event within statutory time limits, which is one month in the case for requests to access information.
You should be aware that certain data is exempt from the right of access. This may include information which identifies other individuals.
Controlling your Personal Information
We will not sell, distribute, or lease your personal information to third parties unless we have your permission, or we are required to do so by law.
Data Retention
We will retain all data for a minimum of (10 years) from the date of discharge from the clinic. We will securely destroy all of your personal information from then on.