PATIENT SERVICES ASSISTANT VACANCY

Patient Services Assistant

At Physio On The Green, we are committed to delivering exceptional musculoskeletal care within a professional, welcoming, and community-driven environment.

Our clinic is built on a culture of clinical excellence, teamwork, and continuous development. We prioritise both patient experience and staff wellbeing, creating an environment where people feel valued, supported, and motivated to perform at a high level.

As we continue to grow, we are looking for a high-calibre Patient Services Assistant to join our front-of-house team and play a key role in the day-to-day running of the clinic.

Discover why our patients give us 5-star Google reviews, we deliver best in class care.

Our culture is derived of putting staff first, which ensures excellent patient outcomes and, ultimately, drives our business success.

The Role

This is a central position within the clinic, acting as the first point of contact for patients, clinicians, and external stakeholders.

You will be responsible for delivering a seamless and professional front-of-house experience, while ensuring the operational efficiency of the clinic.

A core component of this role is private medical insurance (PMI) billing and account management, requiring prior experience within a private healthcare environment.

Key Responsibilities Include:

  • Deliver a professional and welcoming front-of-house experience for all patients and visitors
  • Manage appointment bookings and clinician diaries efficiently
  • Handle patient enquiries via phone, email, and in person
  • Oversee administrative tasks including emails, post, and deliveries
  • Manage private medical insurance billing, invoicing, and insurer communications
  • Maintain accurate and up-to-date patient and insurance records
  • Support clinicians with patient flow and retention
  • Ensure the smooth day-to-day running of the clinic
  • Uphold consistently high standards of customer service

Candidate Requirements:

  • (Applications without these will not be considered)

    • Previous experience within a private healthcare setting (e.g. physiotherapy, private GP, dental)
    • Proven experience with private medical insurance (PMI) billing and administration
    • Strong customer service background
    • Excellent communication and interpersonal skills
    • Ability to multitask effectively in a busy environment
    • High level of organisation and attention to detail
    • Confident using computer systems and clinic management software

Remuneration Package:

Front of House | Private Healthcare | Parsons Green, London

Location: Parsons Green
Salary: £13.00 per hour
Job Type: Full-time, Permanent

  • Company pension
  • Regular team and social events
  • Supportive and professional working environment
  • Opportunity for ongoing development within a growing clinic
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